Cell Services (Pvt) Ltd is a wholly owned Zimbabwean company formed in 1997 to exploit opportunities arising in the massive expansion of the Information and Communication Technology sector in Zimbabwe and the world over.
We have entered into dealership agreements with major mobile phone brands namely Samsung, Huawei, Zte, Nokia and we also resell Apple products. We emphasize on distributing only original products. Because of this, we have created a name for ourselves.
18 Craster Road
Cell Services P/L is an Econet Wireless franchise business whose main purpose is to provide Econet Wireless Customers with Bill Payments Service, Ecocash Services, New Buddie Lines and Sim Replacement Services, Airtime Wholesaling, Mobile Phone Devices sales
The company has established a robust branch networked across the country which is fully equipped with adequate infrastructure and human resource.
Our clients are Econet Wireless customers who come to access the above stated products and services.
Across Zimbabwe Econet Wireless products have seen an explosion in the last ten years with an estimated 8 million registered mobile lines subscribers and 3.5 million Ecocash registered users.
Cell Services P/L as an Econet Wireless franchisee business is strategically positioned to benefit from the critical mass of Econet Wireless.
Besides Cell Services P/L they are a number of franchisee under Econet Wireless Zimbabwe but the franchisee are structured in such a way that there is no direct competition.
Cell Services’ marketing strategy emphasizes consistent quality of customer service.
All services are provided by Client Consultants knowledgeable in Econet Wireless products. These Client Consultants are marketing people who are then trained in customer service as spelled out in the Econet Customer Service Charter.
The management of Cell Services P/L consists of Obson Mapiye and Lucia Mapiye. The two directors have extensive experience in sales and marketing of Econet Products having operated the franchisee business since 1997. Both Directors take hands-on management roles in the company.
- COMPANY OBJECTIVES
- The company seeks to provide excellent customer service to its clientele.
- The company seeks to ensure that its branches are adequately equipped and human resourced.
- The company seeks to ensure that it complies with all the laws of Zimbabwe and be a good corporate citizen.
- The company seeks to deploy resources in a manner that ensure a fair return to its shareholders and employees.
- MISSION STATEMENT
Our Mission is to be a leading provider of communication products, accessories and services. As a team, we will achieve growth and fair return for our shareholders and our employees. We accomplish this by exceeding our customer expectations while conserving resources and preserving the quality of our society and environment.
- COMPANY DESCRIPTION
Cell Services is a private company that is in the provision of Original Mobile phones mainly, Nokia, Samsung and Apple; original accessories and enhancements ;repairs; unlocking and after sales support for both low and high income market.
Cell Services is incorporated in Zimbabwe as a private limited company and owned by Obson Mapiye and Lucia Mapiye who are the directors.
- COMPANY HISTORY
The company was found in the year 1997 as a partnership, and officially registered as a company in 2004.
- COMPANY LOCATION
The Head Office of Cell Services P/L is at number 18 Craster Road, Southerton, Harare.
The company has the following branches;
- Shop No 4, Margolis Plaza, Corner Harare Street and Speke Avenue, Harare.
- Shop No 7 Solanky Archade,Chimurenga Street Rusape
- Number 52 Second Street Mutare
- Shop No 12,New NSSA Business Complex, Bindura
- Number 18 Craster Road, Southerton, Harare.
- PRODUCT(S) SERVICES & PRODUCT DESCRIPTION
Our Products mainly are;
ECONET CUSTOMER BILL PAYMENTS,
Customers who have accessed Econet products under credit facility pay their accounts though our branches. This includes customers who are on contract accounts who pay off their monthly accounts.
Under this we revenue head we register new lines to end user customers. We also replace lost lines or fault lines
This is a mobile banking facility whereby customers registered on the Ecocash platform come to deposit and withdraw money.
Under this product we sale mobile phone devices and accessories
On Bulk Airtime we wholesale airtime to prepaid airtime to airtime vendors
- CUSTOMERS SERVICE
Our Customers are our business partners; we respond quickly to their current needs and anticipate their future needs. We deliver genuine quality products that are safe and reliable. We are superior to our competitors by proving the highest value at a fair price. Superior Service built this company and continues to be our central policy and philosophy. We are vigorous, tough and ethical competitor.
The company is flexible, innovative, responsive and entrepreneurial, the business is structured around the needs and wants of customers and provides services that are essential to our growth, or provide significant advantages in terms of quality and cost. Performance is judged on the extent to which it promotes customer service.
- ORGANIZATIONAL STRUCTURE
- TEAM MANAGEMENT
At Cell Services P/L we have built successful teams at each branch to ensure excellent delivery service to customers.
Our teams are led by a Branch Supervisor and the team’s key responsibility is to ensure that each team member is fully switched to the team’s objectives and actions plans by encouraging the following;
- The team leader builds trust among team members by getting team members to open up (among the team) and expose their weaknesses and fears to each other
- The Team Leaders encourages members to engage in debate around ideas so as to get the best out of the team.
- Team Members are encouraged to commit to decisions and plans of action to ensure consistent performance.
- The team holds one another accountable against their plans to ensure that bottlenecks are overcome on time.